WE 88 Privacy Policy – Personal Data Protection for Malaysian Members

WE 88 collects personal information necessary to provide a safe, personalised, and effective service to every member in Malaysia. We do not collect unnecessary information — every piece of data we request has a clear purpose.

Information You Provide Directly:

• Registration Information: Full name, Malaysian phone number, email address, and password chosen when registering your we 88 account.
• Identity Verification (KYC) Information: Copies of your identity card, passport, or other identity documents when required for account verification and KYC compliance.
• Financial Information: E-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay) or banking information (Maybank2u, CIMB Clicks, DuitNow, FPX) used for deposits and withdrawals.
• Communications: Any messages, inquiries, or complaints you submit to the we 88 support team via live chat, email, or other channels.

Automatically Collected Information:

• Device Data: Device type, operating system, smartphone model, and unique device identifier.
• Connection Data: IP address, browser type, internet service provider (ISP), and general geographic location (city/state level, not exact address).
• Platform Activity Data: Games played, total wagers, time spent playing, deposit and withdrawal transactions, and bonus usage history.
• Cookie Data: Information from cookies and similar tracking technologies — explained in further detail in Section 5.

The data we collect is used responsibly and solely for the purposes stated below. WE 88 will not use your data for any commercial purpose unrelated to our services without your explicit consent.

You may opt out of marketing communications from we 88 at any time by updating your notification settings in your account or by contacting our support team. Withdrawing consent for marketing communications will not affect your access to the platform's core services.

WE 88 takes the security of your personal data seriously. We implement multiple layers of technical and organisational protection to ensure your data is always safeguarded against unauthorised access, loss, or misuse.

Technical Security Measures:

• 256-bit SSL Encryption: All data transmitted between your device and we 88's servers is encrypted using 256-bit SSL encryption — the same standard used by the world's leading banks.
• Data-at-Rest Encryption: Sensitive data stored in our databases, including financial and KYC information, is encrypted using AES-256 algorithms.
• Two-Factor Authentication (2FA): 2FA is available for all accounts and is strongly recommended as an additional layer of protection against unauthorised access.
• Continuous Monitoring: Our systems are monitored 24/7 to detect and respond to any security threats or unauthorised access attempts.
• Regular Security Audits: We conduct penetration testing and independent security audits every quarter, carried out by third-party cybersecurity firms.

Data Retention Period: We retain your personal data for as long as your account remains active, and for the period required by law or legitimate business needs following account closure. As a general rule, financial transaction records are kept for a minimum of 5 years to meet anti-money laundering (AML) compliance requirements.

WE 88 does not sell, rent, or trade members' personal information to any third party for their own commercial purposes. This is a core commitment we hold, and it will not change.

However, there are limited situations where we need to share your data with certain parties in order to deliver our services to you:

• Payment Service Providers: Required information is shared with e-wallet processors (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks (Maybank2u, CIMB Clicks) solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Limited gameplay data (member ID, balance, wager details) is shared with our licensed game providers solely to enable gameplay. These providers are bound by strict confidentiality agreements.
• Relevant Authorities: We may be required to disclose information to government authorities or law enforcement when mandated by Malaysian law, including for anti-money laundering (AML) compliance and fraud prevention purposes.
• Audit & Compliance: Independent auditors and certification bodies may be granted limited access to data strictly for verification and security audit purposes.

WE 88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality. For optional cookies, you may withdraw your consent at any time via the cookie settings panel available within the we 88 platform.

As a we 88 member, you have clear rights regarding your personal data. We respect these rights in full and provide straightforward mechanisms for you to exercise them.

To exercise any of the rights above, please contact the we 88 support team by email at support@we88-bangla.net or via live chat within the platform. We will respond within 14 business days for all valid requests.

WE 88 strictly prohibits anyone under the age of 18 from registering or using any of our services. Our platform is strictly for adults, and we take this responsibility very seriously.

We do not knowingly collect any personal information from minors. If you believe that someone under the age of 18 has registered a we 88 account using false information, please contact us immediately. We will investigate and delete the account along with all associated data.

If you are a parent or guardian concerned about your child's internet usage, we recommend using parental control software to block access to online gambling platforms.

As a responsible online entertainment platform, we 88 complies with Know Your Customer (KYC) standards and Anti-Money Laundering (AML) regulations as set by the relevant regulatory authorities.

KYC Process at WE 88:

• Basic identity verification is required for withdrawals exceeding MYR 2,000 within a 24-hour period.
• Documents commonly requested include a copy of your MyKad (Malaysian identity card) and proof of current address (such as a bank statement or utility bill dated within the last 3 months).
• All KYC documents are stored in encrypted format and are only accessible to authorised personnel involved in the verification process.
• KYC information will not be shared with any party except where required by law or the relevant authorities.

Payment: WE 88 does not store credit or debit card numbers directly. All payment processing through Malaysian local methods — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, and FPX — is handled by PCI-DSS certified payment processors that meet the highest standards for card data security.

WE 88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. We are committed to notifying you of any material changes.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Notifying members by email or in-platform notification at least 7 days before changes take effect.
• In cases of particularly significant changes, we may request your explicit confirmation before you can continue using the platform.

We encourage you to review this page periodically. Your continued use of the we 88 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding we 88's Privacy Policy or the use of your personal data, our team is here to help. We take every privacy inquiry seriously and will respond with due care.

• Privacy Email: support@we88-bangla.net (please include "Privacy" in the email subject line)
• Live Chat: Available on the platform 24 hours a day, 7 days a week
• Response Time: We aim to respond to all privacy enquiries within 72 hours

For enquiries that require identity verification (such as data access or deletion requests), we may need a few additional days to process and verify your request in order to safeguard your account.